jg999 Privacy Policy

jg999 ("we", "our", "platform") operates a trusted online entertainment and betting platform for users in Bangladesh. This privacy policy ("policy") explains how we collect your personal information, how we use it, who we share it with, and how we keep it safe.

This policy applies to the jg999 website, mobile application, and all related services. By using our services, it is understood that you have carefully read and agreed to the terms of this privacy policy.

We place the highest importance on user privacy. All data processing activities at jg999 are carried out following SSL encryption and internationally recognised data protection standards.

jg999 uses the information collected only for the following legitimate purposes:

• Account Management: Personal information is used to create, verify, and keep your account secure.
• Processing Financial Transactions: To confirm deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
• Service Improvement: For analytical purposes to improve user experience and platform performance.
• Customer Support: To provide effective assistance via 24/7 live chat and email.
• Fraud Prevention: To detect and prevent account fraud, money laundering, and other illegal activities.
• Responsible Gaming: To monitor playing patterns, identify risky behaviour, and provide necessary support.
• Legal Obligations: As required to comply with applicable laws and regulations.
• Promotional Communications: With your consent, to inform you about bonuses, offers, and promotional updates.

jg999 may share your information with third parties only in the following circumstances:

4.1 Payment Processing Companies

Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete transactions. They are not permitted to use this information for any purpose beyond direct payment processing.

4.2 Technology and Software Providers

Game software providers (such as Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, NetEnt, Microgaming, Ezugi) may receive the minimum information necessary to run the service smoothly. However, they do not have the right to use this information independently.

4.3 Legal Authorities

jg999 may be legally required to provide necessary information upon valid orders from law enforcement agencies, regulatory authorities, or courts.

4.4 Business Changes

In the event of a company merger, acquisition, or asset transfer, user information may be transferred. In such circumstances, we will notify you in advance.

jg999 uses cookies and similar tracking technologies to run the website smoothly. Cookies are small text files stored in your browser that help improve your experience.

jg999 takes the highest technical and administrative steps to protect your personal information. Our security framework consists of the following layers:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is protected with 256-bit SSL encryption.
• Password Hashing: Your password is never stored directly; it is converted and stored using a strong hashing algorithm.
• Two-Factor Authentication (2FA): You can add an extra layer of security to your account.
• Firewall and Intrusion Detection: Our servers are under continuous security monitoring and anti-DDoS protection.
• Access Control: Among staff, only authorised individuals can access specific user information.
• Regular Security Audits: Regular audits are conducted to identify security vulnerabilities on the platform.

However, we believe that complete security on the internet cannot be guaranteed. You are also requested to responsibly use a strong password and keep your account information confidential.

jg999 stores your information for as long as necessary and retains it for specified periods to meet legal obligations. Generally:

• Active Account Data: All information is stored for as long as the account remains active.
• After Account Closure: Information necessary for meeting legal obligations and resolving disputes is retained for a specified period.
• Financial Transaction Records: Long-term records are maintained in compliance with anti-money laundering regulations.
• Marketing Preferences: Until you withdraw your consent or until the account is closed.

Once the data retention period ends, we securely delete or anonymise it to keep your identity protected.

As a jg999 user, you have the following rights over your own information:

jg999 is an adults-only service. This platform is for users aged 21 and above only. We do not knowingly collect any personal information from anyone under the age of 21.

Age is verified during the registration process. If we become aware that a minor has created an account, that account will be closed immediately and all related information will be deleted.

If you believe a minor is using our platform, please notify us at [email protected].

jg999 may update this privacy policy from time to time. Reasons for changes may include:

• Launching new services or features
• Changes in legal or regulatory requirements
• Changes to technical infrastructure
• Improvements based on user feedback or complaints

For significant changes, we will notify you by email or through a notification on the platform. Continued use of the platform after any changes will be taken to mean that you have accepted the updated policy.

The "Last Updated" date shown at the top of this page indicates the time of the most recent change.